Important Contacts
| Benefit | Carrier | Phone | Website |
|---|---|---|---|
| Mercer Marketplace 365+ | Mercer | 1-866-867-6898 | Click on the Mercer tile in OKTA and navigate to the Mercer Marketplace 365+ HUB section. |
| Medical | Cigna | 1-800-244-6224 | my.cigna.com |
| Medical | Kaiser | Phone Numbers Below | www.kp.org |
| KAISER PHONE NUMBERS BY REGION | |||
| Pre-Enrollment | 1-877-580-6125 (All Regions except WA) 1-888-901-4636 (WA Only) | ||
| California (Once Enrolled) | 1-800-464-4000 or TTY 711 1-800-788-0616 (Spanish) 1-800-757-7585 (Chinese dialects) | ||
| Colorado (Once Enrolled) | Denver/Boulder: 1-303-338-3800 or TTY 711 Northern CO: 1-844-201-5824 or TTY 711 Southern CO: 1-888-681-7878 or TTY 711 New Member: 1-844-639-8657 | ||
| Georgia (Once Enrolled) | 1-888-865-5813 or TTY 711 | ||
| Hawaii (Once Enrolled) | 1-800-966-5955 | ||
| Mid Atlantic States (DC, Maryland, and Virginia) (Once Enrolled) | 1-800-777-7902 or TTY 711 | ||
| Washington (Idaho and Washington) (Once Enrolled) | 1-888-901-4636 | ||
| Benefit | Carrier | Phone | Website |
| Prescription Home Delivery | Cigna | 1-800-835-3784 | www.mycigna.com |
| Dental | Cigna | 1-800-244-6224 | www.mycigna.com |
| Vision | VSP | 1-800-877-7195 | www.vsp.com |
| Flexible Spending Accounts | WEX | 1-866-867-6898 | Click on the Mercer tile in OKTA and navigate to the Link to Savings and Spending Accounts. |
| Health Savings Accounts | WEX | 1-866-867-6898 | Click on the Mercer tile in OKTA and navigate to the Link to Savings and Spending Accounts. |
| Life and AD&D | New York Life | 1-888-842-4462 | myNYLGBS.com |
| Disability | New York Life | 1-888-842-4462 | myNYLGBS.com |
| Telehealth | MDLive (Cigna) Kaiser | 1-888-726-3171 See Numbers Above | www.mycigna.com* www.kp.org |
| Legal | MetLife Legal | 1-800-821-6400 | www.legalplans.com Access Code: GET LAW |
| Identity Theft | Allstate Identity Protection | 1-800-789-2720 | www.myaip.com/ |
| Pet Insurance | Nationwide | 1-800-540-2016 | www.petinsurance.com |
| Auto and Home | Farmers | 1-800-438-6381 | www.myautohome.farmers.com |
| Employee Assistance Program | Magellan | 1-800-424-4485 | www.MagellanAscend.com |
| Health Advocacy | Health Advocate | 1-866-799-2725 | |
| Backup Care | Care@Work | 1-855-781-1303 | https://westernunion.care.com/ You must enroll with your Western Union email address. |
| Parent Support | Rethink | 1-800-714-9285 | http://westernunion.rethinkbenefits.com Sign-up Code: WesternUnion |