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Additional benefits

Western Union offers additional benefits and programs to save you money on services that fit your lifestyle.

Employee Assistance Program (EAP)

The EAP offers free, confidential, and professional counseling for you and your household members—even those not enrolled in a Western Union health plan. When you need help with a personal or work-related problem, the EAP is available 24/7 at no cost to you. Coverage is automatic, and you do not need to enroll.

Reach out to the EAP

Sometimes just talking about a problem with someone who has a fresh, unbiased view can help you cope with life’s challenges. You can contact the EAP by calling 800-424-4485 or visit

Your benefits include:

  • Up to five face-to-face sessions per year: Expert assistance for grief, relationship challenges, parenting, substance abuse, and more.
  • Unlimited work/life benefits and personal services: Referrals and resources for child care, emotional health, and more.


As part of your benefits, you and your covered dependents have 24/7/365 access to board-certified primary care doctors and pediatricians, dentists and mental health counselors by online video and/or phone. There are a number of telehealth resources you have access to:

  • Cigna telehealth resources at
    • MDLIVE: connect for virtual wellness screenings, certain urgent care needs, mental health counseling and more at
    • Ginger: a first line of defense for overcoming a range of challenges and stressors.
    • Talkspace: select from thousands of licensed therapists and maintain an ongoing relationship throughout the entire treatment.
    • Meru Health: complete and clinically proven treatment program for depression, anxiety, and burnout with long-lasting outcomes.
    • Sondermind: search for a mental health professional to find licensed therapists who are available for video, texting, and in-person sessions.
  • Kaiser Telehealth: If you are enrolled through Kaiser, go to
  • Choose when: Day or night, weekdays, weekends and holidays.
  • Choose where: Home, work or on the go.
  • Choose how: Phone or video chat.

Non-emergency medical care
Cigna and Kaiser Telehealth can offer a cost-effective alternative to a convenience care clinic or urgent care center and cost less than going to the emergency room. Costs are the same or less than a visit with a primary care provider, giving you an easy-to-use and cost-effective alternative to care that can help reduce costs and non-urgent ER visits.

Neither Kaiser Permanente nor MD Live telehealth doctors can order COVID-19 tests.

Diabetes help with Omada

Those enrolled in the Cigna and Kaiser medical plans may qualify for Omada, a diabetes prevention program that provides tools, resources and support to build healthy habits and reduce the risk of developing diabetes. Note: Cigna and Kaiser have certain conditions and qualifications that must be met to qualify for the program. If you qualify for the program, you will be contacted by Cigna or Kaiser.

Health Advocate

Health Advocate can help you with many healthcare benefits-related needs, including finding an in-network provider, understanding medical bills, navigating the complexities of enrolling in Medicare and much more! Heath Advocate is provided at no cost to you.

Health Advocate has a team of registered nurses, medical directors, and benefits and claims specialists who work right alongside each other to help you. When you call Health Advocate, a Personal Health Advocate with expert knowledge about your benefits will help you:

  • Find the right doctor.
  • Schedule appointments quickly.
  • Resolve benefits issues efficiently.
  • Secure elder care with confidence.
  • Work seamlessly with insurance providers.
  • Transfer medical records promptly and securely.

Additional programs

2020 U.S. Benefits Program Overview
BenefitWho is EligibleDescription
Eligibility Date: Date of Hire or First Day of Active Work unless otherwise noted on the WU Life page.
401(k) Incentive Savings Plan (ISP)All eligible regular full and part-time employeesThe ISP is your 401(k) plan. You may invest up to 100% of your eligible pay (up to $20,500 in 2022, or $26,000 including the $6,500 catch-up contribution limit if you are over age 50) in a variety of funds. Western Union matches your contribution up to 4% of your pay (100% of deferrals up to the first 3% of your pay, plus 50% of deferrals up to the next 2% of your pay). The Western Union Company matching contributions are vested immediately. You may enroll or make changes to your account at any time, and the change will generally be effective within two pay periods.
Bravo Employee Recognition ProgramAll regular full and part-time employeesOnline program called Bravo allows employees to recognize other colleagues around the world for demonstrating WU Behaviors.
Business Travel Accident InsuranceAll eligible regular full and part-time employees and eligible dependents, guests and interns on authorized business travelProvides employees traveling on authorized Company business with accidental death and dismemberment life insurance coverage equal to 4 times your benefits salary up to $1 million (certain limitations apply). Benefit amounts will vary for eligible dependents, guests and interns.
Business Travel Assistance Services – AIG Benefits Travel AssistAll eligible regular full and part-time employees and eligible dependents, guests and interns on authorized business travelProvides authorized business travelers with travel medical emergency services due to accidental illness and injury and other emergency assistance services, such as pre-departure services, lost passport/baggage, evacuation and repatriation, and legal assistance through AIG Travel Assist.
Business Travel Assistance –Cigna Medical Benefits AbroadAll eligible regular full and part-time employees on authorized business travelProvides employees traveling outside their home country on authorized Company business with medical emergency coverage.
Employee Assistance Program (EAP)All eligible regular full and part-time employees and employee’s household membersConfidential, free service to help employees and their families resolve personal issues, including family problems, marital conflicts, emotional concerns and alcohol/drug problems. Also provides a variety of work and life resources such as referral services for child and elder care services.
Employee Discounts ProgramAll U.S. employeesOnline employee discount program provides significant discounts from over 15,000 merchants and service providers on apparel, travel, books, music, electronics, tickets and more. Western Union also has exclusive discount arrangements with certain health clubs and cell phone providers.
Commuter Transit Benefit ProgramAll U.S. employeesSet aside pre-tax payroll dollars to pay for your commuter expenses incurred to come and go to work. Enroll using online Health Equity web site. Annual pre-tax contribution limits set by the IRS.
Student Loan Repayment PlanBelow Manager (Grade 11/S11 and below) employeesFor eligible employees who have an eligible student loan, WU will make a $50 per month contribution that will be applied to the principal balance of the loan. There is a $10 per year increase in the amount contributed based on employee’s participation in the program for a maximum contribution of $5,400 over 6 years.
Western Union Foundation/Gift MatchingAll U.S. employeesWestern Union matches employee donations to the Foundation – $2 for every $1 given – up to $100,000 per calendar year. The Foundation provides grants to non-profit organizations, disaster relief donations and individual scholarships to non-traditional students. Contributions to a specific organization will receive a $1 to $1 match through the gift-matching program, up to $25,000.
Toastmasters InternationalAll regular full and part-time employeesSelf-paced program in a safe and fun environment to develop and expand leadership and speaking skills on up to 300 different competencies; Leadership skills include: meeting management, how to build an agenda and stick to it, providing positive and constructive feedback, building a team, managing projects, and teamwork building to a common goal; Speaking skills include: more confidence when speaking, better ability to ‘think on your feet’, higher credibility, stronger vocabulary, better use of body language, and opportunities to practice presenting with technology.
Care@Work: Expanded Access to Back-Up CareAll regular full and part-time employeesWestern Union is partnering with Care@Work to help you with your child and/or senior care needs. Care@Work offers a vast network of daycare centers, tuition discount programs at certain daycare centers, contracted nannies and other services to help you better balance your work and life schedules. Care@Work empowers members to be more present at work while life continues at home through their digital web portal and mobile app.
ReThinkAll U.S. EmployeesRethink provides support to parents raising children with learning or behavior challenges or developmental disabilities. Parents can take advantage of online resources as well as live teleconsultation with certified behavioral experts. Enroll on their website with sign-up code: WesternUnion
MavenAll U.S. EmployeesEmployees and their partners are provided free access to virtual care for pregnancy, postpartum, adoption, surrogacy, and returning to work after parental leave. Provides 24/7 access to doctors, specialists, and coaches.
TutorAll U.S. EmployeesExpert online tutoring 1:1, and on-demand for K-12 and college students. Available to employees and their dependents.
HeadspaceAll U.S. EmployeesHeadspace is an application that makes mindfulness and meditation accessible to all employees. It offers hundreds of guided exercises for meditation, sleep focus and movement, that will help you start and/or end your days feeling like your best self.
Eligibility Date: After 6 months of Service
Global Adoption AssistanceAll eligible regular full and part-time employees after 6 months of serviceReimbursement of up to $10,000 per adoption for eligible adoption-related expenses.
Global Scholarship Awards ProgramChildren of full and part-time employees planning to enroll at an accredited 2- or 4-year college or universityRecipients are selected on the basis of academic records, potential for success, leadership and participation in school and community activities, financial need. Each award amount is $2,500.
Tuition AssistanceAll regular full and part-time employeesReimbursement of tuition, eligible fees and books for degreed programs at an accredited school. Up to $10,000 per year for graduate-level courses and up to $5,250 per year for undergraduate-level courses ($5,000/$2,625 for part-time employees). Continuous employment through duration of class, job-related coursework and other requirements must be met.